Refund policy
Cancellation and Refund Policy for Digital Products
ProPraxisPlan sells digital products only: apps that run offline in your browser as an HTML file, Excel files, PDF guides, videos and supporting files. Nothing is shipped, so nothing can be returned by post.
Before you buy
Every product description shows exactly what is included, with pictures of the app, a video and frequently asked questions. If you are not sure whether a product is right for you, write to us before you buy. We answer personally.
14-day money-back guarantee (voluntary, in every country)
For every purchase in our shop propraxisplan.de we offer a voluntary 14-day money-back guarantee – in every country, and even if a statutory right of withdrawal has already ended. If a product is not right for you, email us at info@propraxisplan.de within 14 days of purchase and include your order number. You get the full purchase price back, no reason needed. The app unlock is deactivated at the same time. This guarantee is in addition to your statutory rights and does not limit them.
For purchases through Digistore24 or Etsy, the guarantee and refund rules of that order apply.
European Union
Consumers in the European Union generally have a statutory right to withdraw from an online purchase within 14 days.
For digital content not supplied on a physical medium, this right ends early if you
1. expressly agree during checkout that the download is provided before the withdrawal period ends,
2. acknowledge that you lose your right of withdrawal as a result, and
3. receive a confirmation of this from us.
Once these conditions are met and the download has been provided, there is no statutory right of withdrawal any more. Our voluntary 14-day money-back guarantee still applies.
Electronic withdrawal: Where a right of withdrawal exists, you can use the withdrawal function in your customer account under "Orders" or simply send an email to info@propraxisplan.de.
United Kingdom
Consumers in the United Kingdom also have a statutory 14-day cancellation right. For digital content it ends under the same conditions as in the EU, once you have agreed to the immediate download and acknowledged that you lose your right to cancel.
Switzerland
Under Swiss law there is generally no statutory right of withdrawal for online purchases.
All other countries
For purchases from outside the EU, the United Kingdom and Switzerland, our voluntary 14-day money-back guarantee applies after the download has been provided (see above). An exchange is not needed for digital products. Any mandatory consumer rights in your country remain unaffected.
Cancellation before download
As long as the download has not been provided, you can cancel your order. Just email us at info@propraxisplan.de.
Technical problems and defects
Your statutory rights in case of defects remain unaffected in every country. If a download link does not work, a file is damaged, you received the wrong product or the app does not work as described, please write to us with your order number. We first help you get it running. If a problem cannot be fixed, we provide a working replacement file or refund the purchase price.
Refunds
If a purchase is refunded, you receive the amount through the same payment method you used, usually within 14 days.
Purchases on Etsy
If you bought a product through our Etsy shop, Etsy's rules apply as well. In that case, please contact us through Etsy messages.
Contact
ProPraxisPlan
Operator: Esmir Kasumovic
Jenkova ulica 9
6000 Koper
Slovenia
Email: info@propraxisplan.de
Phone: +49 151 50225880
Tax number (Slovenia): 86496255